Returns & Exchanges
At Notbranded, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't quite right, you can return them within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the unwashed and unworn items with original tags attached back into their original packaging to ensure they are protected during transit.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse receives and inspects your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing